How do I find the right part for my vehicle on your website?
You can do this one of 2 ways:
(If your part does not appear chances are it may not have been uploaded to our site yet or may have been superseded, please contact us so we can quote it for you).
I don’t know what year or model my vehicle is, what do I do?
Simply contact us with your vehicles serial number or VIN and we can track down the correct details for you. If you contact us during business hours we can usually do this for you right away.
Where can I locate my serial number or VIN?
What do I do if I have been sent an incorrect item (different to what I ordered) or my item is faulty?
Unfortunately, these things can sometimes happen. Please contact us as soon as possible via phone or email to advise of the issue and we will send a replacement item for you as quickly as possible. *Please note that all claims must be made within 7 days of receipt of purchase No refund is issued until goods are returned, if you would like to arrange a return please contact us from approval, return requests must be made within 7 days.
Can you check I have ordered the correct parts for the correct year/model before shipping my order?
Sure. If you would like us to do this, please provide your serial or VIN number in the comments section during the checkout process. If we find you have ordered any incorrect parts we will contact you to advise of the change.
Can I return my parts if I purchase the wrong ones?
Please choose carefully. As we have provided the required information on our site for you to purchase the correct parts, returned parts will attract a 50% re-stocking fee. For safety reasons, electrical parts cannot be returned. Return postage/freight charges are the responsibility of the purchaser. No refund is issued until goods are returned, if you would like to arrange a return please contact us from approval, return requests must be made within 7 days.
How do I find out the shipping cost of my parts?
Simply add the required parts to your shopping cart and the postage will be automatically calculated for you at the checkout.
How long will my parts take to despatch?
In stock orders placed before 12pm AEST generally despatch next business day, while orders after 12pm AEST will despatch the day following the next business day.
If any of your items are on backorder we will contact you as soon as possible to let you know – Backordered parts are usually supplied within 2 weeks.
How long will my parts take to ship?
All small/medium orders will be sent using either Australia Post (e-parcel) or Star Track courier. Generally, for local orders the postal time is around 2-3 business days after despatch, with regional areas between 3-7 business days. Please note that these times are estimates only and are not guaranteed. For large/heavy/bulky orders we will contact you to advise of transport details.
Do you ship to a PO Box or Parcel Locker?
Yes, we do
(providing your parcel does not exceed Australia Posts size/weight restrictions)
I have a REALLY urgent parts order that I need despatched today and shipped overnight, can you help me?
If we can we will! For urgent requests please phone our parts department on (03) 8378 7700.
Can you provide a repairer to fit my parts for me?
Yes, we have repairers located in all metro areas of Australia. Please phone or email us to make a booking.
I’m not very good at this online stuff, can I buy my parts in a physical store / sales counter?
Yes, you can. Our store is located at 1 Paramount Road, Footscray West VIC 3012. However, some parts are stored off-site. To avoid disappointment, please confirm stock availability with us before making the trip.
Do your parts affect my vehicles warranty?
Our Taylor-Dunn, Polaris & Yamaha genuine parts will not affect your new vehicle warranty providing they are correctly installed. Aftermarket (non-genuine) accessories can affect your new vehicle warranty – Please refer to the original warranty documentation supplied with your vehicle or check with us if you are unsure.
What is the warranty period on your parts?
All of our parts are covered by a 3-month warranty providing they are correctly installed.
Warranty will not be granted in cases where parts are incorrectly installed, misused, damaged or neglected.
Do you sell second hand parts or accessories?
No, we only sell new items.
I need some technical advice, can you help?
Sure, please refer to our technical section for a range of helpful service videos and information. You can also find Taylor Dunn service information in the manuals provided in the ‘parts manuals’ section of this site. Polaris and Yamaha service manuals are available for purchase.
If you require further technical assistance, please contact our service department on (03) 8378 7700. Please note that any over-the-phone assistance is given based purely on the information at hand and whilst care is taken to provide the right information we cannot guarantee accuracy or take responsibility for outcomes. Please book a service visit if you require further assistance with your repair.
Do you deliver outside of Australia?
At this stage we are only delivering to Australian locations through our online store.
Customers located outside of Australia please contact our parts department to discuss individual requirements.
Can I track my Item?
Order despatched via Aust Post you will received an email from Aust Post with tracking details, you can track your order online at www.austpost.com.au. If you order is shipped via another courier tracking details can be provided upon request.
Do I receive a Tax Invoice?
We provide a tax invoice with the delivery of your goods.
What if my item is not delivery / unclaimed?
Aust Post will attempt to deliver your goods to your address. However, if you are not home or unavailable at the time of delivery a card will be left notifying you of a pickup location (generally your local post office). These items are held at this location for a Maximum of 7 days upon which they are returned to us and you will be charged a re-delivery fee for a second delivery.
What is Transit Cover?
If Transit Cover is selected on check out your goods are covered if they are lost in transit. If Aust Post deem your item lost in transit, Warequip Solutions will provide replacement goods sent to you at no additional charge.
If no Transit Cover is selected and your goods are lost in transit you are not entitled to compensation. Warequip Solutions will lodge a claim with Aust Post to try and locate the item, however no replacement is supplied.
Phone: (03) 8378 7700
1 Paramount Road, Footscray West, VIC 3012